Subscription Policy – Naze Ltd.

Last updated: 27/02/26

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1. Overview

Naze Ltd. offers subscription services that allow customers to receive products automatically on a recurring basis. By purchasing a subscription, you agree to the terms set out in this Subscription Policy.

Subscriptions are available on selected delivery frequencies, as displayed when you purchase your subscription.

All subscriptions automatically renew on an ongoing basis until cancelled by the customer.

2. Billing & Payment

Payment is charged automatically at the start of each subscription cycle, based on the delivery frequency you select. By subscribing, you authorise Naze Ltd. to charge your chosen payment method for each recurring order.

The renewal date is the date on which your subscription is automatically charged according to your selected delivery frequency. It is the customer's responsibility to manage their subscription before the renewal date.

Once a subscription order has been processed, it is non-refundable, subject to your statutory consumer rights.

3. Managing or Cancelling Your Subscription

Customer Portal

You may manage, pause, or cancel your subscription through the customer portal.

Cancellation by Email

If you choose to cancel your subscription by email, you must provide at least 24 hours' notice before your next scheduled order is due to be processed.

Orders that have already been processed cannot normally be cancelled or refunded, subject to your statutory consumer rights.

4. Order Processing Cut-Off

Once a subscription renewal payment has been successfully processed, the order is confirmed. To avoid being charged for the next cycle, any changes or cancellations must be made before the renewal date.

5. Pricing Changes

Naze Ltd. reserves the right to adjust subscription pricing. Where required, customers will be notified in advance of price changes and will have the opportunity to cancel their subscription before the next billing date.

6. Product Availability & Stock Delays

In the event of stock shortages or fulfilment delays, subscription orders will be dispatched once the products become available. This may result in a delay to your scheduled delivery.

7. Failed or Declined Payments

If a payment attempt fails, we may attempt to reprocess the payment. If payment cannot be completed, your subscription may be temporarily paused or cancelled until valid payment details are provided.

8. Shipping Address Responsibility

Customers are responsible for ensuring their shipping details are accurate and up to date for all recurring orders.

9. Billing Disputes

If you believe a subscription renewal has been processed in error, please contact us at info@nazestore.com so we can investigate the issue.

10. Your Consumer Rights

Nothing in this Subscription Policy affects your statutory rights under applicable Irish and EU consumer protection law.

11. Changes to This Policy

Naze Ltd. may update this Subscription Policy from time to time. Any changes will be published on our website or communicated by email where required.

12. Contact Information

Naze Ltd.
info@nazestore.com

Unit H1
17 Rathfarnham Road
Dublin
D6W X921
Ireland